Last updated: January 2025
Conecta Turismo S.L.
Telephone: 910 000 000
Email: info@conectaturismo.com
The company acts as an intermediary travel agency for package travel organised by third parties, operating under the applicable regulations in force.
Contracts are governed by:
There is no right of withdrawal under Article 103 of Royal Legislative Decree 1/2007 for package travel contracts.
A package travel product combines at least two travel services (transport, accommodation or other significant travel services) under a single contract. Conecta Turismo acts as an intermediary in the sale of package travel and related services.
The contract is concluded when the traveller accepts the conditions, makes the payment and receives confirmation by email. Bookings are subject to availability and validation by the organiser.
Prices include only the services specified in the offer. Accepted payment methods include credit card, bank transfer and Bizum. Failure to meet payment deadlines may result in cancellation with penalties.
Price changes up to 20 days before departure are only permitted due to changes in fuel costs, applicable taxes or exchange rate fluctuations. If the increases exceed 8% of the total price, travellers may cancel without penalty. No increases are permitted during the last 20 days.
Non-substantial changes may be made if they are provided for in the contract and justified by reasonable organisational grounds. Essential changes allow the traveller to accept them or to cancel without penalty, with reasonable notice.
Travellers may cancel at any time before the start of the trip, subject to the handling fees and penalties set out in the specific conditions of the trip. Failure to show up entails the loss of 100% of the amount paid.
The organiser may cancel when the minimum number of participants is not reached or in the event of extraordinary and unforeseeable circumstances. Payments are refunded within 14 days with no additional compensation.
Travellers may transfer the contract to suitably qualified third parties by giving written notice seven days in advance. Both parties shall be jointly and severally liable for any outstanding balance and the costs of the transfer.
The organiser is responsible for the proper performance of the services included in the contract. Travellers must report any lack of conformity immediately during the trip. Compensation for non-physical damage may be limited to three times the total price of the package in accordance with applicable law.
Travellers must obtain the required passports, visas and health documentation. Conecta Turismo accepts no liability for problems arising from inadequate documentation.
Conecta Turismo S.L. maintains insolvency protection in accordance with current regulations, covering the refund of payments and the repatriation of travellers.
Optional insurance taken out during the booking is non-refundable. Coverage conditions are governed by the provisions of the corresponding policy.
Actions arising from the contracts become time-barred after two years.
Personal data is processed as set out in thePrivacy Policy.
The parties submit to the courts of the consumer's place of residence in accordance with applicable law.
